Frequently Asked Questions
This collection of frequently asked questions (FAQ) helps clarify frequent
areas of confusion. Please check here for answers, if you don't see what
you're looking for, please contact customer service and let us know.
General motor powered vehicle Questions
What is a scooter?
How do scooters differ from mopeds?
Why ride an electric scooter?
What are "two-strokes" and "four-strokes" and how do they differ?
Don't the small wheels on scooters make them unsafe?
What are the advantages of scooters over automobiles?
What are the advantages of scooters over mopeds?
Can I make my scooter go faster?
How do you make 2-stroke scooters go faster?
Why are there so many more models sold in Europe than the USA?
What is the minimum engine size needed for highways in the USA?
Who administers vehicle safety regulations?
Who administers regulations regarding vehicle emissions?
Who administers vehicle licensing & registration?
Specific motor powered vehicle Questions
How can I pay for my motor powered vehicle?
Are there taxes on my motor powered vehicle purchase?
What exactly is a pocket bike (mini motto)?
How fast will the motor powered vehicles go?
Does it accelerate quickly?
It's so small; does it handle like a motorcycle?
How hard is it to assemble my new motor powered vehicle?
Are parts hard to come by?
Are the replacement parts reasonably priced?
Are chargers included with the electric motor powered vehicles?
Can I plug my electric motor powered vehicle into the wall?
What is the difference between a chain-driven and belt-driven transmission?
Are the motor powered vehicles street legal?
Is it legal to ride electric/gas powered scooters and bikes in my area?
Is it safe for my children to use these items?
How many people can ride a scooter, pocket bike, mini chopper?
What is the difference between a gas motor powered vehicle and a gas powerboard?
Will it operate on pump gas?
Do I need to mix my own oil and gas to fuel the gas motor powered vehicles?
Can you ride these electric motor powered vehicles in the rain?
Do you sell used motor powered vehicles?
Do you take trade-ins?
How do I place a wholesale motor powered vehicle order?
Shipping & Returns Questions
How is my order shipped?
How much will the delivery cost?
What forms of payment do you accept?
Will my credit card information be secure?
Is it safe to use my credit card online?
What will this order look like on my credit card statement?
What if I don't have a credit card?
If I place my order now, how soon will I receive my motor powered vehicle?
Is my scooter going to arrive assembled?
Can I ship my order to another address other than my billing address provided?
What is the status of my order?
I already placed my order, what is the status?
How do I check the status of my order?
How can I cancel my motor powered vehicle order?
What happens if I don't like the motor powered vehicle?
What if my item does not function upon receiving it?
What happens if the motor powered vehicle I receive is defective in any
way?
The item(s) that I purchased doesn't work anymore, what are my options?
What happens if my motor powered vehicle breaks?
Do we sell any motor powered vehicle parts?
Who handles the warranty?
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General motor powered vehicle Questions
Q. What is a scooter?
>>> A. The term "scooter" as commonly used in the newsgroup
(NG) refers more properly to a "motor scooter", which is a subclass
of motorcycles utilizing a distinctive structural design. These are generally
two-wheeled vehicles originally based on motorized versions of children's
push scooters, although some three-wheeled scooters are considered to exist.
motor scooters (or simply "scooters") have been around almost
as long as motorcycles and the distinction between the two have often been
blurred. The most commonly accepted definition of scooters requires two-wheeled
vehicles (or two-wheeled vehicles modified to have a rear axle) that have
wheels between 8 and 14 inches in diameter (smaller than motorcycles),
step-thru frames and typically engines that are low and close to the rear
wheel [see The New Encyclopedia Britannica (1997), vol. 8, pg. 367]. However,
it should be noted that this definition is not universally accepted, as
some have argued that scooters need only have 2 out of 3 of these attributes.
Scooters also often incorporate full body work, including leg shields and
generally are designed to be easier to operate than standard motorcycles.
It should be noted that scooters may be of any engine size, though historically
they typically have ranged from 50cc to 250cc. Likewise, there is no limitation
to possible top speed inherent in scooter design -- many scooters regularly
exceed 100mph. Incidentally, the term "scooter" is also commonly
used for "medical scooters", which are typically 3 or 4 wheeled
vehicles for people with mobility problems, but are quite unlike "motor
scooters". There are also scooters with very small engines (under
40cc) commonly called "go-peds" (a prominent brand), which look
like motorized children's push scooters. However, they are not covered
by this FAQ because they have their own NG, and since they differ significantly
from the larger motor scooters. There is also a popular German techno band
named "Scooter" that sometimes leads to confusion as well, especially
when using search engines.
Q. How do scooters differ from mopeds?
>>> A. It is a common mistake for people to confuse scooters and
mopeds. In fact, many vehicles are BOTH. By legal definition, a "moped"
is any two-wheeled vehicle of any design which meets local regulations
that commonly relate to speed restriction. Commonly, mopeds may not exceed
30-35mph and still legally be considered mopeds. Confusion reigns, however,
because some localities may require pedals, while others do not, and speed
restrictions may vary from place to place. Further, a common moped design
has been large, motorcycle-type wheels on vehicles that can commonly look
very much like scooters, blurring the distinction. However, the term "moped"
in any locality will always refer first to any vehicle that meets local
regulations to such vehicles, and secondly to whatever designs people there
may commonly associate with mopeds. Many speed-restricted scooters are
legally marketed as mopeds, sometimes even with pedals (in places that
require them). The overlap simply goes to body design with speed restrictions.
It should be noted that most mopeds can be modified to exceed designed
speed, in which case they are no longer legally mopeds, but motorcycles.
If they have a scooter design, they will simply be faster scooters.
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Q. Why ride an electric scooter?
>>> A. They're economic. Replacing car trips with an electric bike saves on insurance, purchase price, and related registration fees. Furthermore, on average cars cost about $.10 per mile in fuel and parts. You can substitute an electric bike for a car or reap incredible savings by utilizing one less car. An electric bike can effortlessly travel over 10 miles at nearly 20 mph. Also, you don't need a license to drive an electric scooter.
They reduce pollution. The average car emits one pound of CO2 for every
mile traveled. Gas-powered vehicles are the primary source of air pollution
in the United States. For every 500 miles an electric bike is used in place
of a car, an average of 25 gallons of fuel is saved. Another option is
riding a Light Electric Vehicle (LEV) with electricity purchased from a
" green " power company. " Green Power " is supplied
by an electric company that obtains most or all of its power from wind,
sun, or falling water. This is a great pollution free option.
They're easy to use. Electric bikes are simple to maintain and repair.
You can run errands easier, quicker, and have more fun. In traffic-congested
areas, electric bikes are quicker than cars. No more frustrating and stressful
traffic jams. Instead you'll be gliding stress free. Electric bike users
can ride just as easily on the street as through the park. Cycling allows
for a sense of adventure and excitement. Who knows where your journey will
lead you.
Q. What are "two-strokes" and "four-strokes" and how do they differ?
>>> A. There is a very important technical distinction between engine designs in the scooter world. "Two-stroke" engines burn the gas and lubricating oil together as part of the combustion process, which results in greater lower end torque, fewer moving parts and greater fuel efficiency. Unfortunately, this also means they pollute more, as unburned oil fumes exit the exhaust system. This is why two-strokes are being banned in many industrialized countries concerned with air quality. Virtually all classic scooters are two-stroke. The oldest models require "pre-mixing", which is simply pouring pre-measured oil into the gas tank when fueling. Newer models have eliminated this by adding oil injection systems that mix the oil and gas automatically. Vespas built after about 1978 typically have oil injection, but all Lambrettas are pre-mix only.
"Four-stroke" engines are more closely related to car engines, in that they keep the lubrication and fuel systems separate, which keeps emissions down considerably since there is no oil burned in the combustion process, unlike with "two-stroke" engines. Most modern scooters utilize four-stroke engines, though many modern scooters also use two-stroke engines, especially in 50cc models. One major disadvantage of four-stroke engines is that they are prone to overheating when run at maximum speed over several hours, leading to serious internal damage. Two-stroke engines do not have this limitation. Either engine design may be either water or air-cooled, though most two-strokes are air-cooled or most four-strokes are water-cooled.
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Q. Don't the small wheels on scooters make them unsafe?
>>> A. The answer very simply is a loud NO! Contrary to common
myth, the smaller wheels on scooters do not make them noticeably less safe
and an argument can be made that this very trait makes them *safer* than
their larger-wheeled cousins. Smaller wheels result in greater handling
responsiveness, which can keep the scooterist out of trouble more readily.
Scooters simply maneuver more easily than motorcycles generally. While
it's true that smaller wheels are more vulnerable to getting caught by
large potholes, you should also know that those same smaller wheels result
in lower end torque, which will more readily pull you out of that same
pothole. This is why a scooter of the same engine size can often outperform
a motorcycle from a dead start.
Likewise, the smaller wheels on scooters help when cornering, as there
is not the need to slide the back wheel as on motorcycles and there is
less gyroscopic effect. This aspect gives scooters an advantage over motorcycles
on racetracks and is why they were banned from motorcycle racing. Also,
those same smaller wheels allow for a lower center of gravity, which is
a definite advantage. Lastly, you'll find smaller wheels noticeably cheaper
to replace. All in all, there are advantages to small wheels!
Q. What are the advantages of scooters over automobiles?
>>> A. Scooters as two-wheeled vehicles have all the obvious advantages over automobiles. This would include lower operating costs, as scooters are more fuel-efficient, require less insurance and usually cost less to maintain. They are also easier to park, maneuver in heavy traffic and to store. Scooters are typically much less expensive to purchase than automobiles, and arguably are much more fun to operate. Many who operate two-wheeled vehicles call automobiles "cages", as they restrict the interaction with the surroundings to a degree unknown on a scooter. You can smell the air, feel the breeze, and pull over whenever the mood strikes you, wherever you like. It's also nice to be able to park right in front of the theater!
Q. What are the advantages of scooters over mopeds?
>>> A. It has been noted elsewhere that many scooters are also legally considered mopeds. In all cases, this will mean they have engine sizes under 50cc. Traditionally, mopeds have typically had larger wheels and exposed engines, though obviously 50cc scooters would not have these attributes. The main advantage of the body panels is protection from the heat of the engine and exhaust. The smaller tires produce quicker handling response. And it's usually easier to change the tires on a scooter over a traditional moped, because many scooters have tires mounted on one side only, like auto tires. Of course, if the comparison is between a 50cc moped and a larger capacity scooter, the advantage of greater power will enable the rider to better maintain traffic speed and to stay out of trouble by accelerating out of it sometimes.
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Q. Can I make my scooter go faster?
>>> A. All scooters can be made to go faster. First, it's critical to know if your scooter has a 2- stroke or 4-stroke engine. By their very nature, 2-stroke engines are much easier to modify for greater power and speed than are 4-stroke engines, though the basic concepts to increasing speed on any scooter are the same. Essentially, you need to improve fuel, air and exhaust flow. Further, many 50cc scooters (speed-restricted mopeds) can be de-restricted fairly easily also, allowing very noticeable increases in speed. It should also be noted here that typically performance kits void manufacturer warranties. They often also make reliable engines less trustworthy, usually in proportion to the extremeness of the modification. And lastly, if the increase is very large (as on 50cc models, for example), there will be serious issues as to whether the brake and suspension systems will still keep the rider safe at these new higher speeds. Note: Modifying your scooter will void all warranties.
Q. How do you make 2-stroke scooters go faster?
>>> A. This is typically done by changing to a higher performance exhaust, larger cylinder and piston, larger carb with different jetting, lighter flywheel, water cooling, etc. The first place to start is nearly always the exhaust. Unlike 4-strokes, the exhaust system on 2-strokes is critical to their performance. Removing it will make the scooter sputter and run poorly, if at all. Shape is extremely critical and this will also change the sound (and loudness). The easiest thing is to replace the standard exhaust with a performance one, easily available for nearly any model scooter at any of the larger scooter shops around the world. The standard exhaust typically is a compromise between power and performance at various speeds. Performance exhausts will modify this, for example, by allowing a higher top speed, by sacrificing power at lower speeds.
Q. Why are there so many more models sold in Europe than the USA?
>>> A. Even a cursory look at the offerings of a scooter dealer in the UK demonstrates a much wider selection. The explanation largely comes down to the fact that scooters are far more popular in Europe than in the USA. Europe has very high fuel prices, congested city streets with limited parking and a long history of accepting scooters as respectable transportation, which all leads to far greater interest in scooters. As a result of this greater utility, Europeans are typically willing to spend more on their scooters than are Americans, who tend to view high scooter prices in Europe with either horror or amusement. Also, safety and emissions regulations between Europe and the USA vary greatly, which means scooters legal in Europe often require extensive modifications to be made legal for the American market. Most scooter makers in the world simply can not justify the expense of meeting these regulations given the relatively weak US market demand. It is also expensive to create new dealer networks in the US market presently. Additionally, the US media market for advertising is among the most expensive in the world, adding to the expense to promote new makes and models and the vast expanse of the US creates issues of transport costs and market penetration, which makes bringing new scooters all the more daunting. Lastly, the US is notorious around the world for litigating the safety of two-wheelers and many manufacturers get nervous about that when looking to enter the market.
Q. What is the minimum engine size needed for highways in the USA?
>>> A. Contrary to popular belief, there is no one single standard that governs all federal interstate highways as to minimum speed. Nearly all speed regulation in the USA is done by individual state authorities, and thus there are 50 different answers to this question. In general, you must have at least a 150cc engine to operate on any major highway in the USA, along with the ability to not impede traffic, no matter how fast a speed that may require. In most cases, it's highly ad visible to have at least 200cc for any highway driving at all and preferably more.
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Q. Who administers vehicle safety regulations?
>>> A. In the USA, nearly all safety regulations regarding motor
vehicles are administered by the federal government through the US Department
of Transportation (DOT). This agency, through the National Highway Traffic
Safety Administration, decides safety standards for all new vehicles sold
new or otherwise imported into the USA. Some of their concerns include
braking and lighting systems, tires and rims, crash-worthiness and other
such concerns, evaluated according to publicly available standards. Unfortunately,
these standards were not developed in conjunction with other countries,
so often vehicles certified as safe in Japan or Europe (for example) will
still not typically meet more stringent US standards. This is why manufacturers
must make a conscious decision if they want to market their scooters in
the USA and if so, to make whatever modifications are necessary to meet
DOT concerns and regulations. This is usually a time-consuming and expensive
process, unless less stringent standards have been assigned for that vehicle
class, such as has been done for mopeds. All government agencies in the
USA either classify scooters as mopeds (if they're under 50cc and otherwise
qualify) or by default, as motorcycles. There are no scooter regulations
per see. Additionally, individuals wishing to personally import vehicles
not already DOT approved must follow the rules governing personal importation
of non-conforming vehicles.
Q. Who administers regulations regarding vehicle emissions?
>>> A. The US Environmental Protection Agency (EPA) is a federal
bureau delegated the task of enforcing American laws governing air, water
and land pollution. This agency sets standards for all motor vehicles sold
and imported into the USA for tailpipe emissions and this typically affects
scooters. EPA standards are much more lax for vehicles under 50cc (which
are usually, but not always, considered mopeds) than for larger vehicles.
Contrary to popular myth, the EPA has never "outlawed" two-stroke
engines in the USA of any size, though as a practical matter, most of them
above 50cc can no longer meet the standards and thus are not allowed to
be imported or manufactured, though obviously technical advancements may
get around that problem. Further, each of the various 50 states has the
right to impose stricter emission standards then the federal government,
but never more lax ones. In particular, the most populous US state (about
10% the US total), California, has chosen to utilize this option, because
of severe air quality problems. This is why vehicles must typically be
certified as either "CA compliant" (California only) or "US
compliant" (the other 49 states). It should be further noted that
other US states, especially in the northeast (NY, MA, CT, etc.) are planning
to adopt the stricter CA standards on emissions, though it is unclear at
this time how or even if this will affect scooters (because they may exempt
motorcycles and mopeds).
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Q. Who administers vehicle licensing & registration?
>>> A. In the USA, all regulations governing the licensing &
registration of both operators and their vehicles are strictly handled
by each of the 50 states or various territorial governments exclusively.
There is no federal jurisdiction in this area and thus there are more than
50 answers to many common questions about these kinds of regulations. That
said, there are some generalities that can be stated. First, there is no
US state or territory that specifically regulates "scooters",
but instead, each at least classifies them as either mopeds or as motorcycles.
Some states and territories further classify motorcycles according to engine
size, but again, such distinctions do not take scooters specifically into
account.
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Specific motor powered vehicle Questions
Q. How can I pay for my motor powered vehicle?
>>> A. We accept all major credit cards including Visa and Master
Card. Plus, you may pay with Paypal.
Q. Are there taxes on my motor powered vehicle purchase?
>>> A. California residents will have 8.25% sales tax added to
the price of their motor powered vehicle purchase. Residents of other states
will not be charged sales tax for their online motor powered vehicle purchases.
Q. What exactly is a pocket bike (mini motto)?
>>>A. It's a miniature Racing Style motorcycle. They stand about 15 to 18 inches high depending on the model and brand and they weigh anywhere from 35 to 55 pounds, and are just pure fun to ride. They may look like toys to some people but these machines are built to high quality accuracy and proportions of world class racing bikes.
Q. How fast will the motor powered vehicles go?
>>> A. A range for the maximum speed of each motor powered vehicle
is indicated on the ordering page. If a light person is riding the motor
powered vehicle, the motor powered vehicle should run at the top of this
range. If a heavier person is riding the motor powered vehicle, the motor
powered vehicle may run at speeds towards the bottom of this range. Most
powered pocket bikes will accelerate quickly to about 30 miles per hour.
More or less depending on optional power and sprocket sizes.
Q. Does it accelerate quickly?
>>> A. Yes! So hold on, here it goes?
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Q. It's so small; does it handle like a motorcycle?
>>> A. A pocket bike handles much like a larger motorcycle, but
because the wheelbase and weight are much less, it changes direction quicker.
The front wheel of the more powerful ones will come up without hesitation
with application of power; also because of the short wheelbase it turns
quickly. This adds to the fun factor, but demands that the rider has protective
clothing, and be familiar with the bike.
Q. How hard is it to assemble my new motor powered vehicle?
>>> A. All of our motor powered vehicles are shipped 95% to 99%
assembled and with clear instructions to make assembly as easy as possible.
Most motor powered vehicles can be assembled relatively quickly with basic
tools. Plus, some of our motor powered vehicles come with FREE tool kits
to make assembly even easier.
Q. Are parts hard to come by?
>>> A. No, every part can be obtained; most can be shipped the
following day. We usually have all the parts in stock
Q. Are the replacement parts reasonably priced?
>>> A. Yes, most people are surprised at how inexpensive the parts
are.
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Q. Are chargers included with the electric motor powered vehicles?
>>> A. Unlike some motor powered vehicle shops, we include chargers
with all of our electric motor powered vehicles. If the charger is separate
from the motor powered vehicle, we indicate that the charger is included
with your order. However, many of our electric motor powered vehicles and
electric mopeds have convenient built-in chargers.
Q. Can I plug my electric motor powered vehicle into the wall?
>>> A. All of our electric motor powered vehicles and electric
mopeds plug into a standard 120 volt outlet for charging.
Q. What is the difference between chain-driven and belt-driven transmission?
>>> A. Chain-driven transmission is more rugged than traditional
belt-driven transmission, so it can handle all terrain motor powered vehicle
riding.
Q. Are the motor powered vehicles street legal?
>>> A. The motor powered vehicles sold on this site are street
legal in most states, since we keep this in mind while selecting our products.
For example, we sell electric mopeds and gas mopeds with 49.5 cc engines
because that is as fast as you can get without having to get a motorcycle
license in many states. However, there are restrictions on motor powered
vehicles and mopeds in some states. Since motor powered vehicle laws vary
from state to state, we recommend that you contact your state's Department
of motor Vehicles and legislature to see what motor powered vehicle laws
you must follow before purchasing your first motor powered vehicle.
Q. Is it legal to ride electric/gas powered scooters and bikes in my area?
>>> A. Please contact your local law enforcement for regulations
in your area concerning your electric/gas scooters and bikes.
Q. Is it safe for my children to use these items?
>>>A. Children should be closely monitored and supervised by an
adult at all times. Children should always wear protective gear such as
helmets, knee and elbow pads while riding.
Q. How many people can ride a scooter, pocket bike, mini chopper?
>>> A. We strongly recommend that only one person ride at a time
for your own safety. Only one person should ride on all of our motor powered
vehicles, except that two light people may ride on Moped motor powered
vehicles. Just keep in mind that the maximum load weight for both mopeds
is 280 lbs.
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Q. What is the difference between a gas motor powered vehicle and a gas
powerboard?
>>> A. A gas powerboard has a wider deck and a lighter frame than
a regular gas motor powered vehicle in order to be used for racing and
trick riding.
Q. Will it operate on pump gas?
>>>A. Yes, premium pump gas should be used. Use fresh gasoline
only, do not use any gas that has been stored for more than 2 weeks. Only
mix enough fuel/oil that will be used for the day or weekend.
Q. Do I need to mix my own oil and gas to fuel the gas motor powered vehicles?
>>> A. You will need to mix unleaded gasoline and two cycle oil
in the indicated ratio to fuel the two stroke gas motor powered vehicles,
mopeds and powerboards offered on this site. However, the four stroke gas
engines in our gas mopeds automatically mix the oil and fuel for you.
Q. Can I ride my electric motor powered vehicles in the rain?
>>> A. No! It is unsafe to ride any electric motor powered vehicles
in wet weather conditions or on wet surfaces in general.
Q. Do you sell used motor powered vehicles?
>>> A. No, We only sell new motor powered vehicles.
Q. Do you take trade-ins?
>>> A. No. We do not accept trade-ins.
Q. How do I place a wholesale motor powered vehicle order?
>>> A. To place a wholesale motor powered vehicle order, please
contact our customer service department and ask for the representative
in charge of wholesale motor powered vehicle orders. They will assist you
promptly.
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Shipping & Returns Questions
Q. How is my order shipped?
>>> A. All items ordered within the U.S. are shipped via Ground
Delivery or via Air if chosen.
Q. How much will the delivery cost?
>>> A. FREE!!! Ground Delivery is available on every vehicle sold
on our website. Next Day Air Delivery and Second Day Air Delivery are also
available at an additional cost. If you are ordering accessories only,
you will be assessed a small $3.95 delivery fee.
Q. What forms of payment do you accept?
>>> A. We accept all major credit cards such as Visa, MasterCard,
Discover, and American Express. We accept money orders and cashier checks
as well. Business and personal checks are also accepted, but it takes a
little bit more time to deliver the products since we will only ship your
item after your checks are cleared.
Q. Will my credit card information be secure?
>>> A. You may rest assured; you are visiting a secure site. All
information submitted will be contained private and will not be released
or sold.
Q. Is it safe to use my credit card online?
>>> A. All orders are processed from start to finish via our secure
servers verified by 128 bit encryption. Any data submitted is encrypted,
using SSL technology. We protect all customer data against unauthorized
access. We use secure technology, privacy protection controls and restrictions
on employee access, to safeguard your personal information. Your information
is safe and secure!
Q. What will this order look like on my credit card statement?
>>> A. Your order from us will be billed by "Secured Internet
Shopping". If you have any questions when you get your bill, feel
free to contact us.
Q. What if I don't have a credit card?
>>> A. No credit card? No problem! Please contact a Friendly Customer
Service Representative in order to place your order and obtain specific
instructions on where you may send your check or money order.
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Q. If I place my order now, how soon will I receive my motor powered vehicle?
>>> A. Our customer service center is open between 8:30 a.m. and
4:30 p.m. PST. If you order during our business hours, your order will
be processed and shipped out in the next 1-3 business days. If you order
after our business hours, we will begin to process your order the next
business day and it will be shipped out 1 to 3 business days later. We
ship all motor powered vehicle orders via FREE Ground Delivery, which takes
up to 5 business days. We can also ship your order via Next Day Air or
Second Day Air for an additional charge. When calculating when your order
should arrive, please remember that order processing and delivery only
take place on business days: Monday through Friday, excluding holidays.
Check your Order Status. ( Hawaii and Alaska shipping charges are additional
and will be calculated once order is placed. Orders are processed within
48 hours of receipt and shipped within 1 to 7 business days thereafter).
Q. Can I ship my order to another address other than my billing address
provided?
>>> A. Yes, you will have the opportunity to add a different shipping
address if desired however the order might be delayed to do credit card
address verification. All packages will require a signature in order to
insure proper delivery.
Q. Is my scooter going to arrive assembled?
>>> A. All of our motor powered vehicles are shipped 95% to 99%
assembled and with clear instructions to make assembly as easy as possible.
Most motor powered vehicles can be assembled relatively quickly with basic
tools. Plus, some of our motor powered vehicles come with FREE tool kits
to make assembly even easier.
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Q. What is the status of my order?
>>> A. You can track your Order Status online anytime.
Q. How do I check the status of my order?
>>> A. After placing your order successfully, you will receive
an email confirmation. This email will contain instructions on how to check
your order status. You may also contact us directly with any questions.
Q. I already placed my order, what is the status?
>>> A. Once your order has been shipped you will be notified via
email. You will receive a Tracking link in your email to so you can track
your package. If you did not provide an email address on your order please
contact a Customer Service Representative and have the following information
ready: Your Order ID# as well as First and Last name of the order.
Q. How can I cancel my motor powered vehicle order?
>>> A. To cancel your order, please contact our customer service
department. NOTE: Once an order has been shipped, it cannot be cancelled
and shipment cannot be stopped. If you choose to cancel your order once
it has been shipped, you will be charged for any return shipping and a
30% restocking fee.
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Q. What happens if I don't like the motor powered vehicle?
>>> A. We accept returns on unused motor powered vehicles for
up to 30 days after you receive the motor powered vehicle. If you would
like to return your motor powered vehicle, please fill out our Online Return
Authorization Form. A customer service representative will e-mail you a
Return Material Authorization number and return instructions within 24-48
business hours. NOTE: You must pay for return shipping and a 30% restocking
fee on all returned products. All unauthorized, used or damaged returns
are subject to a 50% restocking fee.
Q. What if my item does not function upon receiving it?
>>> A. All of our items are protected by a 30 Day Warranty. If
your item arrives defective please contact one of friendly Customer Service
Representatives immediately in order to obtain further instructions. Please
visit our policy page for further instructions.
Q. What happens if the motor powered vehicle I receive is defective in
any way?
>>> A. If your motor powered vehicle arrives damaged inside the
box, please contact our customer service department to report the damage
within 3 days of receiving the motor powered vehicle. Beyond those first
3 days, every vehicle purchased on our website carries a a limited manufacturer's
warranty which can be used to replace covered parts. However, you must
register your motor powered vehicle within 10 days of receiving it; otherwise,
the warranties are NULL and VOID.
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The item(s) that I purchased does not work anymore, what are my options?
All of our items are protected by 30 Day Warranty (please read policy section). If your item is defective and within Warranty please contact one of our friendly Customer Service Representatives in order to obtain further instructions. We will service, support and if parts are needed, we will promptly ship all replacement parts free of charge on condition that you are still within 30 Day Warranty.
What happens if my motor powered vehicle breaks?
Every vehicle purchased on our website carries a limited manufacturer's
warranty If your motor powered vehicle breaks while it is under warranty,
please contact the manufacturer to have it repaired or replaced according
to the terms of the manufacturer's warranty. If your motor powered vehicle
breaks after the warranty expires, our customer service department can
still repair your motor powered vehicle. However, you will have to pay
for the cost of parts and labor along with round-trip shipping to our service
center via UPS or FedEx with shipping insurance. Our technicians charge
$25 per hour for labor on motor powered vehicle repairs.
Do we sell any motor powered vehicle parts?
Sorry. We do not sell any motor powered vehicle parts on this website.
However, for parts, please visit www.scooterpartsonline.com. They carry
all of the brands and types of motor powered vehicles.
Who handles the warranty?
Every vehicle purchased on our website carries a limited manufacturer's
warranty which we honor and fulfill. Be sure to read the warranty information
on this site carefully and remember to register your motor powered vehicle
within 10 days of receiving it; otherwise, the warranties are NULL and
VOID.
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